This is a translation. In case of any discrepancy, the Swedish version prevails.
These terms of purchase apply when you, as a consumer, shop in the online store Memora Mode, operated by MemoraMode, reg. no. 0203033402 ("we", "us"). By placing an order you accept these terms. You must be at least 18 years old or have a guardian's consent to shop with us.
1. Contact details
MemoraMode
Täljstensvägen 16B, 75240 Uppsala, Sverige
E-mail: info@memoramode.se
Reg. no.: 0203033402 · VAT no.: SE020303340201
2. Orders and contract
The contract becomes binding once you have completed payment and received an order confirmation by e-mail. Please check the confirmation and contact us immediately if anything is incorrect.
We reserve the right to decline or cancel an order in the event of obvious errors in price or product information, suspected fraud, or if an item unexpectedly sells out. If you have already paid, we will refund the full amount without delay.
3. Prices
All prices are in Swedish kronor (SEK) and include 25% VAT. Shipping costs are shown at checkout before you complete your purchase. There are no hidden fees.
4. Payment
Payments are handled securely by Stripe Payments Europe Ltd. You can pay by card (Visa, Mastercard, American Express), Apple Pay, Google Pay and Klarna. When paying with Klarna, Klarna's terms also apply, see klarna.com. We never have access to your full card details.
5. Delivery
We normally ship within 1–2 business days. Delivery within Sweden usually takes 1–3 business days. If there is a delay we will notify you as soon as possible. If delivery does not take place within 30 days, you are entitled to cancel the purchase.
The risk for the goods passes to you when you or your representative receive them. If a parcel is not collected and is returned to us, we may charge the actual costs incurred for shipping and return shipping.
6. Right of withdrawal
Under the Swedish Distance Contracts Act (2005:59) you have the right to withdraw from your purchase within 14 days of receiving the goods.
Exception for hygiene products. The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery. Our eye patches are sealed hygiene products, so the right of withdrawal only applies to unopened packs with an unbroken seal. We do not take back opened packs, and a returned pack that has been opened will not be refunded.
Returned items are never resold. For safety reasons, everything sent back to us is discarded, even unopened packs. Every pack you receive from us is untouched.
How to withdraw. Notify us within the withdrawal period by e-mail to info@memoramode.se or use the withdrawal form at the bottom of this page, stating your order number, and we will e-mail you our return address. Then send the unopened goods back no later than 14 days after notifying us. You pay for the return shipping, and the goods are your responsibility until they reach us.
Refunds. We refund the amount paid, including the original shipping cost (equivalent to our cheapest shipping option), no later than 14 days from the day we received your notice. We may withhold the refund until we have received the goods back or you have shown that they have been sent. Refunds are made using the same payment method you used.
Diminished value. If the goods have been handled more than necessary to establish their nature and characteristics, we may deduct an amount corresponding to the diminished value.
7. Complaints
You have the right to complain about faulty goods under the Swedish Consumer Sales Act (2022:260) for up to three years after receiving them. A fault that appears within two years of delivery is presumed to have existed at delivery. Contact us within a reasonable time after discovering the fault – a complaint made within two months is always considered timely.
Describe the fault and preferably attach photos. For approved complaints we pay the return shipping and primarily offer a repair or replacement, otherwise a price reduction or cancellation of the purchase.
Please inspect your parcel on receipt. Visible transport damage should be reported to the carrier when collecting the parcel and to us as soon as possible.
8. Product information and use
Our products are cosmetic products for external use only. Always read the instructions and precautions on the packaging before use. Discontinue use if irritation occurs. Colours in images may vary slightly depending on your screen.
9. Personal data
We process your personal data in accordance with our privacy policy.
10. Force majeure
We are not liable for delays or non-delivery caused by circumstances beyond our control, such as strikes, natural disasters, decisions by authorities or disruptions at the carrier.
11. Changes to these terms
We may update these terms. The version in force when you placed your order applies to your purchase.
12. Disputes and governing law
Swedish law applies. In the event of a dispute we will always first try to find a solution together with you. If we cannot agree, you can turn to the Swedish National Board for Consumer Disputes (ARN), Box 174, SE-101 23 Stockholm, arn.se. We follow ARN's recommendations. Disputes may also be settled by a general court.
Withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: MemoraMode, Täljstensvägen 16B, 75240 Uppsala, info@memoramode.se
I hereby give notice that I withdraw from my contract for the purchase of the following goods: …………………
Order number: …………………
Ordered on / received on: …………………
Name: …………………
Address: …………………
Date and signature (only if this form is sent on paper): …………………